Privacy Policy template for Prontowear Pvt Ltd, designed to comply with Indian laws, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, under the Information Technology Act, 2000, and relevant provisions under the General Data Protection Regulation (GDPR) for users that may fall under its jurisdiction.
Privacy Policy for Prontowear Pvt Ltd
1. Introduction
At Prontowear Pvt Ltd (“we”, “our”, “us”), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services, including our website, mobile applications, and other services (collectively, “Services”).
By using our Services, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.
2. Information We Collect
We collect the following types of information from you:
2.1 Personal Information
•Name
•Email address
•Phone number
•Shipping and billing addresses
•Payment details (e.g., credit/debit card information, UPI details)
2.2 Non-Personal Information
•Device information (e.g., device type, operating system, and browser information)
•IP address
•Location information (to facilitate the delivery of products)
•Usage data (e.g., pages visited, actions taken, time spent on the platform)
2.3 Sensitive Personal Data
As per the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, sensitive personal data may include:
•Financial information (e.g., bank account details, credit/debit card information)
•Biometric data (if applicable)
Please note that we do not collect sensitive personal data unless necessary for the provision of our services, and we take reasonable measures to protect such data.
3. How We Collect Information
3.1 Direct Collection
We collect information directly from you when you:
•Register or create an account on our platform
•Place an order or inquire about our products
•Provide feedback, reviews, or participate in surveys
•Contact customer support or use other features of our platform
3.2 Automatic Collection
We may collect certain information automatically when you interact with our website or app, such as:
•Cookies: We use cookies and similar technologies to enhance user experience, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser, but disabling cookies may impact your ability to use certain features of our platform.
•Analytics: We may use third-party analytics services to monitor and analyze usage and traffic on our platform (e.g., Google Analytics).
4. Use of Your Information
We may use the information we collect for the following purposes:
•To provide and improve our services: Process orders, handle customer inquiries, and deliver products efficiently.
•To personalize your experience: Offer tailored recommendations and content based on your preferences.
•To communicate with you: Send order updates, promotional offers, newsletters, and other relevant information (you may opt out of marketing communications at any time).
•To process payments: Ensure safe and secure payment transactions.
•For analytics and research: Understand user behavior to improve our platform and services.
•To comply with legal obligations: We may use your information to comply with applicable laws, regulations, and legal processes.
5. Sharing of Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:
5.1 Service Providers
We may share your personal information with third-party service providers who assist us in operating our business, such as:
•Payment gateways
•Delivery and logistics partners
•IT and hosting service providers
These service providers are obligated to protect your personal information and may only use it for the purposes for which it was shared.
5.2 Legal Compliance
We may disclose your personal information if required to do so by law or in good faith belief that such action is necessary to:
•Comply with a legal obligation
•Protect and defend our rights or property
•Prevent fraud or unlawful activities
•Protect the personal safety of users or the public
5.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner or entity. We will notify you of any such change and provide an opportunity to opt-out, if applicable.
6. Data Security
We implement reasonable security practices and procedures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
•Encryption of sensitive payment information
•Secure servers and firewalls
•Regular security audits
However, no data transmission over the Internet or storage system is completely secure, and we cannot guarantee the absolute security of your information.
7. Retention of Information
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once the retention period expires, we will securely delete or anonymize your data.
8. Your Rights and Choices
As a user, you have certain rights concerning your personal information:
8.1 Access and Correction
You may request access to the personal information we hold about you and correct any inaccuracies. You can update your profile information directly on our platform.
8.2 Data Deletion
You may request the deletion of your account and personal information. However, some data may be retained for legal and business purposes, such as transaction records.
8.3 Opt-Out of Marketing Communications
You can opt-out of receiving promotional emails or SMS by clicking the “unsubscribe” link in our communications or by contacting our customer support team.
9. Children’s Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect or solicit personal information from children. If we become aware that we have inadvertently collected personal data from a child under 18, we will take steps to delete that information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational factors. We will notify you of any significant changes by posting the updated policy on our platform or via email.
Please review this Privacy Policy periodically for any updates.
11. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us at:
PONTOWEAR PRIVATE LIMITED
3 SITABAI HAVILDAREN CHIL, KAJUWADI CHAKALA ANDHERI, Andheri East, Mumbai, Mumbai- 400069, Maharashtra
3 SITABAI HAVILDAREN CHIL, KAJUWADI CHAKALA ANDHERI, Andheri East, Mumbai, Mumbai- 400069, Maharashtra
Email: support@prontowear.in
Phone: 9819814165
This Privacy Policy is designed to provide transparency regarding how Prontowear Pvt Ltd collects, uses, and protects personal information in compliance with Indian data protection laws. It’s advisable to consult a legal expert to ensure the policy meets specific business needs and stays compliant with evolving regulations.