Terms and Conditions

Creating a detailed set of Terms and Conditions (T&C) for a private limited company like Prontowear Pvt Ltd, which specializes in the delivery of apparel within 90 minutes, requires covering several aspects in compliance with Indian laws. Below is a general framework that you can tailor based on your specific business model.

Terms and Conditions for Prontowear Pvt Ltd

1. Introduction

1.1 Company Overview:

These Terms and Conditions (“T&C”) govern the use of services provided by Prontowear Pvt Ltd (“the Company”, “we”, “us”, or “our”). By using our website or mobile application, placing an order, or receiving our services, you agree to comply with and be bound by these T&C.

1.2 Agreement Acceptance:

By accessing or using the services provided by Prontowear Pvt Ltd, you agree to be bound by these T&C. If you do not agree to these T&C, please refrain from using our services.

2. Services Offered

2.1 Product Delivery:

Prontowear Pvt Ltd specializes in delivering apparel and related products within 90 minutes from the time of order, subject to the terms specified herein.

2.2 Coverage Area:

Our service is available only within specific geographical areas that will be detailed on our platform. You may verify the availability of our services in your area by entering your delivery address.

3. User Registration and Account

3.1 Eligibility:

You must be at least 18 years of age to register and use our services. By using our platform, you represent that you are of legal age to enter into a binding contract.

3.2 Account Information:

To place an order, you may be required to create an account with us. You agree to provide accurate, current, and complete information during the registration process.

3.3 Account Security:

You are responsible for maintaining the confidentiality of your account details, including your password. Any unauthorized use of your account should be reported to us immediately.

4. Orders and Payment

4.1 Order Placement:

By placing an order on our website or mobile app, you are making an offer to purchase the product(s) subject to these T&C.

4.2 Order Confirmation:

Once we receive your order, we will confirm the receipt via email, SMS, or through our platform. However, confirmation of the order does not guarantee the availability of the product or the successful processing of payment.

4.3 Pricing:

The prices of the products will be displayed on the platform at the time of placing the order. All prices are in Indian Rupees (INR) and include applicable taxes unless specified otherwise.

4.4 Payment Methods:

We accept payments through various methods, including but not limited to credit cards, debit cards, net banking, UPI, and wallets. You agree to pay for all products purchased through our platform.

4.5 Payment Security:

We use industry-standard encryption and secure payment gateways to protect your payment information.

5. Delivery and Cancellation

5.1 Delivery Time:

We strive to deliver all orders within 90 minutes from the time of order, subject to the availability of the product and delivery location. However, delivery times may vary depending on various factors like weather conditions, traffic, and technical issues.

5.2 Delivery Charges:

Delivery charges, if any, will be specified at the time of placing the order. We may offer free delivery promotions at our discretion.

5.3 Order Cancellation:

You can cancel your order at any time before the product is dispatched for delivery. Once the order is dispatched, it cannot be canceled.

5.4 Failed Delivery:

If delivery cannot be completed due to reasons beyond our control (incorrect address, recipient unavailable, etc.), we may charge an additional fee for redelivery or cancel the order at our discretion.

6. Returns and Refunds

6.1 Return Policy:

Returns are accepted within a specified time frame (e.g., 7 days from the delivery date) for products that are damaged, defective, or not as described. The product must be unused and in its original packaging.

6.2 Refund Process:

Once the return is approved, we will process the refund to the original payment method. The refund may take 5-7 business days to be credited.

6.3 Non-Returnable Products:

Certain products, such as undergarments, opened or damaged products, or items marked as non-returnable, are not eligible for returns.

7. User Responsibilities

7.1 Accuracy of Information:

You are responsible for providing accurate information, including your delivery address, contact details, and product preferences.

7.2 Compliance:

You agree to use our services in compliance with all applicable laws and regulations. You will not use our platform for any illegal, harmful, or unethical activities.

7.3 Prohibited Actions:

You agree not to engage in activities such as:

•Impersonating another person or entity

•Uploading viruses or harmful code

•Violating any third-party rights

8. Privacy and Data Protection

8.1 Privacy Policy:

We value your privacy and take reasonable measures to protect your personal information. Please refer to our Privacy Policy for more details on how we collect, use, and safeguard your data.

8.2 Consent for Communication:

By providing your contact details, you consent to receive communications from us, including order confirmations, updates, and promotional content (unless opted out).

9. Limitation of Liability

9.1 Product Quality:

We strive to provide high-quality products, but we do not guarantee that all products will be free of defects. In case of a defective product, you are entitled to a return or replacement as per our policy.

9.2 Limitation of Liability:

To the fullest extent permitted by law, Prontowear Pvt Ltd will not be liable for any indirect, incidental, or consequential damages arising from the use of our platform, including but not limited to, loss of profits, data, or business opportunities.

9.3 Force Majeure:

We will not be held liable for any failure or delay in performance of our services due to unforeseen events beyond our reasonable control, such as natural disasters, strikes, or government actions.

10. Intellectual Property

10.1 Ownership:

All content on our platform, including logos, designs, product images, and trademarks, is the property of Prontowear Pvt Ltd and is protected by Indian and international intellectual property laws.

10.2 License to Use:

We grant you a limited, non-exclusive license to access and use our platform for personal, non-commercial purposes.

11. Dispute Resolution

11.1 Governing Law:

These T&C are governed by and construed in accordance with the laws of India.

11.2 Arbitration:

Any dispute arising out of or in connection with these T&C shall be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996. The place of arbitration shall be [City Name], India.

12. Modifications to Terms and Conditions

12.1 Changes to T&C:

We reserve the right to update or modify these T&C at any time. All changes will be posted on our website or app, and the revised T&C will become effective as soon as they are published.

12.2 Notification:

We will make reasonable efforts to notify you of significant changes, but it is your responsibility to review the T&C periodically.

13. Contact Us

If you have any questions, concerns, or feedback regarding these T&C, please contact us at:

PONTOWEAR PRIVATE LIMITED
3 SITABAI HAVILDAREN CHIL, KAJUWADI CHAKALA ANDHERI, Andheri East, Mumbai, Mumbai- 400069, Maharashtra

Email: support@prontowear.in

Phone: 9819814165

This template covers most of the key points relevant to your business. You should consult with a legal professional to ensure that the T&C are customized to your specific business requirements and fully comply with Indian laws.